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FAQs

How long is processing and shipping for my product?

PROCESS TIME 

Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post office from the country of origin process the orders, which takes an additional 2 - 4 days. 

SHIPPING TIME 

 Country  Standard Shipping Time
 United States  5-15 Days
 International  10-20 Days
 
This refers to the time it takes for items to be shipped from our warehouse to the destination after processing and handling. US orders are shipped by Air Post, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 5 and 15 business days to arrive at their destination but can take longer from time to time. International delivery usually takes about 10 and 20 business days. Our longer shipping times means that your products are made to order in order to reduce waste in our world and allow us to keep our prices lower than brand name competitors. 
 

WHY DOES MY ORDER ARRIVE IN SEPARATE PACKAGES DESPITE BEING ORDERED AT THE SAME TIME?

Our passion for creating the ultimate lighting experience has fueled a desire for collaborating with suppliers around the world that offer the products both we and our customers love while ensuring they are produced in an ethical manner. Although many of our products are inspired from the home, we source our products around the globe. The slight drawback of working with suppliers from many different countries is that delivery times vary and products sometimes arrive at different times despite being on one order. This, however, allows us to keep our costs down, our carbon-footprint low, and our quality high. 
 

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE SO FAR?

We strive to pass on the best possible pricing to our valued customers. Because of this, many of our products are made to order and some of our products will arrive from different suppliers. Please wait a little longer, the rest of your shipment will arrive soon. Thank you.   

TAX & DUTIES

Vibe Lights™ is not responsible for any import duties or taxes. Some of our products come from international suppliers and there may be import duties and or taxes imposed by your government, especially if you live outside of the USA. 

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